Coastal Phalaborwa - Compliment

Not only have Piet and Adelle, the owners of Coastal Hire Phalaborwa, built a premises of thier own that holds the Coastal Hire brand up high but they have ensured that they offer service to meet this high standard. Well done Piet and Adelle and a special well done to Chantelle! You have made us proud! Keep it up! All at Coastal Hire Head Office.

We recieved the below compliment from a very happy Coastal Hire Phalaborwa customer:

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To whom it may concern; 

I would like to convey my thanks and appreciation to the owners of Coastal Hire Phalaborwa for their assistance with a really bad situation.

In particular, I would like to thank Chantelle who went above and beyond the normal call of duty to help us.

It is a long story…. It started with the Front End Loader and the sewage drain and the village where our employees live.  Through a series of unfortunate events, our employees who live on the property, on a farm 50km outside of Phalaborwa, were left without  toilet facilities.

It was a crises… of the worst kind.  For some reason, we had extreme difficulty in obtaining a septic tank to replace the broken drain.  In the meantime, the people needed to go.  We realized that we needed portable toilets and we contacted Coastal Hire Phalaborwa.  Enter Chantelle.

This wonderful lady, went out of her way to help us.  At first, they didn’t have any portable toilets available for hire, but she made a plan.  She organized and wheeled and dealed with other customers, and managed to find 2 toilets for us.  Then she made special arrangements to personally deliver the toilets to our farm as the driver was already busy with other deliveries.  Have I mentioned we are 50km outside of town...and the road she had to travel on is virtually non-existent due to potholes…and all of this happened on a Friday afternoon?

The owners of the company and the Accounts Department were also extremely helpful with getting the necessary paperwork done without it holding up the delivery of the 2 eagerly awaited portable toilets.

The portable toilets arrived safely and brought much needed relief and tied us over to the delivery and installation of the brand new septic tank the following week.

All’s well that ends well.  Phew! 

Chantelle and Coastal Hire Phalaborwa definitely saved the day!

Thank you again and may my letter bring Coastal Hire Phalaborwa very well deserved recognition for excellent customer service from their peers and Head Office.

Regards,

Annatjie Clements

Human Resources

7 July 2014 - 5:39pm